Your Drees Home Closing and WarrantyWelcome home, with peace of mind
After the excitement and anticipation of planning your custom home and watching it take shape, you're ready to close and move into your new home. Closing on your home doesn't mean closing a door on Drees' relationship with you. Our goal is to provide you with truly outstanding service, and that means not only providing an excellent warranty, but also following up with you periodically to ensure your satisfaction.
Closing your new home
Construction has finished. You've had your Homeowner Orientation: participated in demonstrations of your new home's features and learned a few tips for its maintenance and care. It's time to close. Before you close, there are generally a few things you need to do. This is a high-level overview of what you might expect as part of the process:
At closing, you'll pay any money due, and your home's title will be transferred to you by way of a deed. And the moment you've been eagerly awaiting: You'll receive the keys to your new home.
Your Drees home warranty
Peace of mind is one of the elements that can make a custom home a happy home. Drees Home Warranties provide you with that kind of peace of mind.
The specifics of your warranties will vary by region of the country. However, most homes come with a 1-Year Warranty and a 10-Year Structural Warranty. Many custom builders' warranties are less comprehensive and of shorter duration. At Drees Homes, we guarantee your new home meets the highest standards of quality and craftsmanship in the industry, ensuring you'll benefit from years of enjoyment, lasting durability, and overall appreciation of your investment.
Service after the sale
During the construction of your custom home, you'll receive regular updates from your Builder and Market Manager, as well as participate in several quality checkpoints along the way. The Drees service you've experienced during that process continues after move-in.
About 60 days after closing, you'll receive a follow-up phone call from our Customer Care Department, followed by a home visit.
About a month after your visit from Customer Care, an independent company will conduct a Customer Satisfaction Survey with you on the phone. We are deeply committed to providing you with outstanding service, and your comments are critical to our program of continuous improvement and customer satisfaction. We truly want to know what you think about the construction process and living in your new home.
About a year after closing, your Customer Care Representative will schedule another home visit to conduct a final follow-up with you for any additional feedback you have to offer us.
We take our customer service to heart - so much so that 96% of Drees homeowners surveyed said they would recommend Drees to their friends and family. Find out more about Drees highly acclaimed customer service.